Shipping policy

Shipping Policy

SHIPPING & DELIVERY POLICY (BANK-LEVEL)

All orders are processed within 1–7 business days.

Estimated delivery timeframes are 7–20 business days, depending on destination and logistics conditions.

These are estimates, not guaranteed, and may be affected by carrier delays, customs, or external factors beyond our control.

By placing an order, you acknowledge and accept these delivery conditions and timeframes.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time. If there is a significant delay, we will contact you via email.

Damages

NORREC is not liable for any products damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Please retain all packaging materials and damaged items before filing a claim.

International Shipping Policy

We currently ship worldwide.

International orders are typically delivered within 1–3 weeks after shipment, depending on the destination country.

International shipments may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges are the responsibility of the recipient and are collected at delivery.

Delivery Timeframes

Once your order ships, you can expect:

  • United States: 7–17 business days
  • International: 1–3 weeks (depending on destination)

Delivery times are estimates and begin from the date of shipment, not the order date.

Carrier Responsibility

Once an order has been handed over to the shipping carrier, the carrier becomes responsible for transportation and delivery.

Delays caused by the carrier, customs, or logistics providers are outside our control.

Item Not Received Claims

Customers must allow the full processing and delivery timeframe before reporting an order as lost.

If tracking shows the order is still in transit within the expected window, the order is considered in fulfillment.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Orders shipped to the provided address are considered properly fulfilled.

Delivery Confirmation

If the tracking status shows “Delivered,” the order will be considered successfully fulfilled.

Customers should contact the carrier directly for delivery-related issues.

Customer Support Requirement

Customers must contact our support team and allow reasonable time for investigation before filing a chargeback or dispute.

Initiating a chargeback without contacting us first may delay resolution.

Return Policy

Customers may request a return within 30 days of delivery.

To initiate a return, customers must contact our support team and receive return authorization.

Unauthorized returns may not be accepted.

ADDRESS LIABILITY POLICY (VERY STRONG)

The customer is fully responsible for providing an accurate and complete shipping address.

Address changes cannot be guaranteed after order processing.

Orders delivered to the provided address are considered fulfilled, regardless of customer error.

We are not liable for losses due to incorrect or incomplete address submissions.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, including tracking details.

Tracking numbers typically become active within 24 hours.

DELIVERY CONFIRMATION POLICY

Delivery confirmation provided by the carrier is considered valid proof of fulfillment.

Once marked as “Delivered,” responsibility transfers to the customer.

Claims of non-receipt after confirmed delivery must be handled with the carrier.

Customs, Duties, and Taxes

NORREC is not responsible for customs duties, taxes, or fees applied to your order.

All such charges are the responsibility of the customer.

Contact

If you have any questions about our Shipping Policy, please contact us:

📧 support.topnorex@gmail.com
🕒 Support Hours: 24/7