Refund policy
Refund Policy
RETURN & REFUND POLICY (UPGRADED DEFENSE)
- A re-delivery fee of $8 may apply and will be the responsibility of the customer. Customers are responsible for providing a valid and deliverable shipping address at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping or handling fees.
We provide a structured return process for eligible concerns.
Customers must request a return within 30 days of confirmed delivery.
Returned items must be unused or in acceptable condition unless defective.
Refunds are issued only after inspection and approval.
Failure to follow this process prior to initiating a chargeback may be considered a bypass of merchant resolution and may impact dispute outcomes.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
👉 support.topnorex@gmail.com
If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective or incorrect
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
👉 support.topnorex@gmail.com
Branding & Packaging Notice
Due to ongoing packaging updates and supplier optimization, your product may arrive under a different brand name, packaging design, or labeling than shown on our website.
This does not affect the product quality, formula, or functionality in any way.
By placing an order, you acknowledge and accept that branding, packaging, or labeling may vary.
Due to supplier optimization, logistics efficiency, and inventory rotation, products may be shipped under alternate brand names, packaging, or labeling.
All versions are identical in formulation, function, and quality standards.
By completing your purchase, you acknowledge and accept that branding differences do not constitute a product discrepancy or misrepresentation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
PRODUCT EXPECTATION / SATISFACTION POLICY
Product results and user experience may vary based on individual factors.
Dissatisfaction based on personal expectation does not qualify as “item not as described.”
Customers are required to contact support for resolution options before initiating any dispute.
ORDER CANCELLATION POLICY (HARD LINE)
Orders may only be canceled within 12 hours of placement.
Once an order has entered processing or has been shipped, it becomes final and non-cancellable.
Customers must follow the return procedure after delivery for any change-of-mind requests.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at
👉 support.topnorex@gmail.com
⚠️ Quick warning (important)
Keeping the email as topnorex@gmail.com while your brand is NORREC can:
- Confuse customers
- Be used against you in disputes